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[null,"4.1. Количество обращений, поступивших в сетевую организацию (всего), обращений, содержащих жалобу и (или) обращений, содержащих заявку на оказание услуг, поступивших в сетевую организацию, а также количество обращений, по которым были заключены договоры об осуществлении технологического присоединения и (или) договоры об оказании услуг по передаче электрической энергии, а также по которым были урегулированы жалобы в отчетном периоде, а также динамика по отношению к году, предшествующему отчетному."]
[]
[null,"N п/п","Категории обращений потребителей","Формы обслуживания"]
[{"$nulls":3},"Очная форма",null,null,"Заочная форма с использованием телефонной связи",null,null,"Электронная форма с использованием сети Интернет",null,null,"Письменная форма с использованием почтовой связи",null,null,"Прочее"]
[{"$nulls":3},2019,2020,"Динамика изменения показателя, %",2019,2020,"Динамика изменения показателя, %",2019,2020,"Динамика изменения показателя, %",2019,2020,"Динамика изменения показателя, %",2019,2020,"Динамика изменения показателя, %"]
[null,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17]
[null,1,"Всего обращений потребителей, в том числе:",{"v":153539,"d":"153,539"},{"v":38321,"d":"38,321"},{"v":-0.7504152039546955,"d":"-75%"},{"v":249996,"d":"249,996"},{"v":284652,"d":"284,652"},{"v":0.13862621801948838,"d":"+14%"},{"v":49757,"d":"49,757"},{"v":205679,"d":"205,679"},{"v":3.1336696344232973,"d":"+313%"},{"v":39810,"d":"39,810"},{"v":46534,"d":"46,534"},{"v":0.16890228585782463,"d":"+17%"},0,0,"-"]
[null,"1.1","оказание услуг по передаче электрической энергии",0,0,"-",{"v":7402,"d":"7,402"},{"v":5772,"d":"5,772"},{"v":-0.22021075385031075,"d":"-22%"},7,243,{"v":33.714285714285715,"d":"+3,371%"},428,694,{"v":0.6214953271028036,"d":"+62%"},0,0,"-"]
[null,"1.2","осуществление технологического присоединения",{"v":141920,"d":"141,920"},{"v":24840,"d":"24,840"},{"v":-0.8249718151071026,"d":"-82%"},{"v":129332,"d":"129,332"},{"v":139474,"d":"139,474"},{"v":0.07841833420963096,"d":"+8%"},{"v":49697,"d":"49,697"},{"v":204070,"d":"204,070"},{"v":3.1062840815340964,"d":"+311%"},{"v":6779,"d":"6,779"},{"v":22579,"d":"22,579"},{"v":2.330727245906476,"d":"+233%"},0,0,"-"]
[null,"1.3","коммерческий учет электрической энергии",0,0,"-",118,{"v":1768,"d":"1,768"},{"v":13.983050847457626,"d":"+1,398%"},0,1,"-",{"v":32589,"d":"32,589"},{"v":22361,"d":"22,361"},{"v":-0.3138482309981896,"d":"-31%"},0,0,"-"]
[null,"1.4","качество обслуживания",0,0,"-",30,262,{"v":7.7333333333333325,"d":"+773%"},12,15,{"v":0.25,"d":"+25%"},3,0,{"v":-1,"d":"-100%"},0,0,"-"]
[null,"1.5","техническое обслуживание электросетевых объектов",0,0,"-",{"v":2968,"d":"2,968"},{"v":3254,"d":"3,254"},{"v":0.09636118598382759,"d":"+10%"},3,45,{"v":14,"d":"+1,400%"},2,2,{"v":0,"d":"0%"},0,0,"-"]
[null,"1.6","прочее (указать)",{"v":11619,"d":"11,619"},{"v":13481,"d":"13,481"},{"v":0.16025475514243914,"d":"+16%"},{"v":110146,"d":"110,146"},{"v":134122,"d":"134,122"},{"v":0.2176747226408584,"d":"+22%"},38,{"v":1305,"d":"1,305"},{"v":33.3421052631579,"d":"+3,334%"},9,898,{"v":98.77777777777777,"d":"+9,878%"},0,0,"-"]
[null,2,"Жалобы",0,0,"-",0,0,"-",425,{"v":1658,"d":"1,658"},{"v":2.9011764705882355,"d":"+290%"},397,274,{"v":-0.309823677581864,"d":"-31%"},0,0,"-"]
[null,"2.1","оказание услуг по передаче электрической энергии, в том числе:",0,0,"-",0,0,"-",7,243,{"v":33.714285714285715,"d":"+3,371%"},8,1,{"v":-0.875,"d":"-88%"},0,0,"-"]
[null,"2.2","качество услуг по передаче электрической энергии",0,0,"-",0,0,"-",0,235,"-",1,1,{"v":0,"d":"0%"},0,0,"-"]
[null,"2.3","качество электрической энергии",0,0,"-",0,0,"-",7,8,{"v":0.1428571428571428,"d":"+14%"},7,0,{"v":-1,"d":"-100%"},0,0,"-"]
[null,"2.4","осуществление технологического присоединения",0,0,"-",0,0,"-",365,756,{"v":1.0712328767123287,"d":"+107%"},375,266,{"v":-0.29066666666666663,"d":"-29%"},0,0,"-"]
[null,"2.5","коммерческий учет электрической энергии",0,0,"-",0,0,"-",0,1,"-",0,0,"-",0,0,"-"]
[null,"2.6","качество обслуживания",0,0,"-",0,0,"-",12,15,{"v":0.25,"d":"+25%"},3,0,{"v":-1,"d":"-100%"},0,0,"-"]
[null,"2.7","техническое обслуживание объектов электросетевого хозяйства",0,0,"-",0,0,"-",3,45,{"v":14,"d":"+1,400%"},2,2,{"v":0,"d":"0%"},0,0,"-"]
[null,"2.8","прочее (указать)",0,0,"-",0,0,"-",38,598,{"v":14.736842105263158,"d":"+1,474%"},9,5,{"v":-0.4444444444444444,"d":"-44%"},0,0,"-"]
[null,3,"Заявка на оказание услуг",{"v":22213,"d":"22,213"},{"v":15002,"d":"15,002"},{"v":-0.32462972133435375,"d":"-32%"},6,{"v":4991,"d":"4,991"},{"v":830.8333333333334,"d":"+83,083%"},{"v":27216,"d":"27,216"},{"v":43336,"d":"43,336"},{"v":0.5922986478542034,"d":"+59%"},{"v":34825,"d":"34,825"},{"v":30819,"d":"30,819"},{"v":-0.115032304379038,"d":"-12%"},0,0,"-"]
[null,"3.1","по технологическому присоединению",{"v":6527,"d":"6,527"},853,{"v":-0.8693120882488126,"d":"-87%"},2,0,{"v":-1,"d":"-100%"},{"v":22898,"d":"22,898"},{"v":37021,"d":"37,021"},{"v":0.6167787579701285,"d":"+62%"},365,548,{"v":0.5013698630136987,"d":"+50%"},0,0,"-"]
[null,"3.2","на заключение договора на оказание услуг по передаче электрической энергии",0,0,"-",null,0,"-",0,0,"-",420,21,{"v":-0.95,"d":"-95%"},0,0,"-"]
[null,"3.3","организация коммерческого учета электрической энергии",0,17,"-",null,151,"-",0,0,"-",0,0,"-",0,0,"-"]
[null,"3.4","прочее (указать)",{"v":15686,"d":"15,686"},{"v":14132,"d":"14,132"},{"v":-0.09906923371158993,"d":"-10%"},4,{"v":4840,"d":"4,840"},{"v":1209,"d":"+120,900%"},{"v":4318,"d":"4,318"},{"v":6315,"d":"6,315"},{"v":0.46248263084761465,"d":"+46%"},{"v":34040,"d":"34,040"},{"v":30250,"d":"30,250"},{"v":-0.11133960047003522,"d":"-11%"},0,0,"-"]